Helen Eagles

Service Scan Evaluations was launched in 1996 by the founder directors of its sister company Progressive Training – a leading provider of technical and professional training to the UK service and hospitality industries. Service Scan has one overriding objective in mind: to give you and your organisation a sustainable competitive advantage. So you won’t get abstract theory or the application of static performance models. You will get an accurate insight into the needs and expectations of your customers – and the quality of the service they receive. You will gain a deeper understanding of the competence of your own people. You will ensure compliance with contractual and legislative requirements. Above all, you will benefit from tangible, bottom-line results that provide a framework for continuous operational and strategic improvement. Our expertise is reflected in the quality and range of our client portfolio. Moving on from our initial focus on the hospitality sector, our client list now includes all the following areas: • Hotel and Conference Centres • Restaurants and Pub Groups • Major High Street Retailers • Contract Caterers • The Travel Sector • Residential Homes for the Elderly • Time Share Apartments • Sporting Venues and Leisure Facilities