Hardeep Plahe, Head of Engineering for Digital Channels at Department for Work and Pensions (DWP)

Hardeep Plahe

Head of Engineering for Digital Channels at Department for Work and Pensions (DWP) | Camberley, England, United Kingdom

Profile last verified September 2026
Telecommunications Verified Profile Camberley, England, United Kingdom City St George’s, University of London
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Hardeep Plahe Socials
Hardeep Plahe Work Experience

Head of Engineering for Digital Channels at Department for Work and Pensions (DWP) in September 2024 - Present

Senior Technical Lead at Department for Work and Pensions (DWP) in August 2022 - September 2024

Senior Genesys Application Engineer at Department for Work and Pensions (DWP) in December 2020 - October 2021

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Genesys Enterprise Architect (Client: American Express) at Tata Consultancy Services in June 2018 - December 2020

Owner and Director at White Falcon Consulting Limited in June 2009 - July 2020

Senior Genesys Consultant at PC-1 in February 2015 - May 2018

Genesys Consultant at T-Systems in November 2012 - June 2014

Genesys Consultant at Cable & Wireless Worldwide in March 2012 - September 2012

3rd Line Genesys Engineer - Contract at Cable & Wireless Worldwide in March 2011 - February 2012

Telephony Systems (Genesys & Verint) Engineer at Tesco Bank in September 2010 - March 2011

Genesys Engineer at BT Ireland in March 2010 - September 2010

Genesys Consultant / Platform Implementer - Contract at BT Global Services in June 2009 - March 2010

Genesys Technical Consultant at ProtoCall One in November 2006 - June 2009

Trainee Genesys Solutions Designer/Integrator - Industrial Placement at British Telecom in July 2004 - July 2005

Hardeep Plahe Education

City St George’s, University of London, BSc, October 2026

Hardeep Plahe Skills
Genesys Call Routing Telephony CTI IVR Contact Centre Call Center Outbound Integration SIP Telecommunications Routing Troubleshooting Deployment Consultancy Contact Centers System Deployment Avaya Call Centers ITIL Solution Architecture Workforce Management Service Management Inbound Marketing Service Delivery VoIP Professional Services Requirements Analysis Unified Communications Call Logging Networking Testing Managed Services Strategy Cisco Call Manager CRM Consulting Customer Relationship Management (CRM) Session Initiation Protocol (SIP) IT Service Management
About Hardeep Plahe’s Current Company
Department for Work and Pensions (DWP)

The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.

Discover more about Department for Work and Pensions (DWP)
Hardeep Plahe’s Colleagues
Sadie Cannerdent

Sadie Cannerdent

Greater Lincoln Area, United Kingdom

Executive Officer for DWP

Executive Officer at Department for Work and Pensions (DWP)
(May 2023 – Present)

Rukayat Tokosi

Rukayat Tokosi

Nuneaton, England, United Kingdom

Gender and Social Inclusion Expert | Policy and Advocacy Specialist

Employer Adviser at Department for Work and Pensions (DWP)
(January 2026 – Present)

Aashish Tanna

Aashish Tanna

London Area, United Kingdom

Senior BA, UK Civil Service | Digital finance/calculation | Ex-Accenture

Senior Business Analyst at Department for Work and Pensions (DWP)
(January 2023 – Present)

Sam Miol

Sam Miol

United Kingdom

Senior Learning Delivery Leader (G7)

Senior Learning Delivery Leader (G7) at Department for Work and Pensions (DWP)
(June 2025 – Present)

Isamara Pereira

Isamara Pereira

United Kingdom

Philosophy and Politics graduate with first class honours

Executive Officer - Universal Credit Work Coach at Department for Work and Pensions (DWP)
(November 2023 – Present)

James Brown

James Brown

Durham, England, United Kingdom

Head of Product, Universal Credit

Founding Member at The Future Strategy Club
(May 2026 – May 2026)

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Frequently asked questions about Hardeep Plahe

What is Hardeep Plahe email address?

Email Hardeep Plahe at [email protected], [email protected] and [email protected]. This email is the most updated Hardeep Plahe's email found in 2026.

How to contact Hardeep Plahe?

To contact Hardeep Plahe send an email to [email protected], [email protected] or [email protected]. (updated on October 29, 2025)

What company does Hardeep Plahe work for?

Hardeep Plahe works for Department for Work and Pensions (DWP).

What is Hardeep Plahe's role at Department for Work and Pensions (DWP)?

Hardeep Plahe is Head of Engineering for Digital Channels

What industry does Hardeep Plahe work in?

Hardeep Plahe works in the Telecommunications industry.

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