Gisele Denardo
Head de Projetos e Implantações at Sercom | São Paulo, São Paulo, Brazil
Gisele Denardo’s Email & Phone Number
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Gisele Denardo currently serves as Head de Projetos e Implantações at Sercom, an outsourcing firm established in 1993 that specializes in contact center operations. Her professional background focuses on quality assurance, continuous improvement within customer success teams, and tracking satisfaction indicators like CSAT, NPS, and CES. Operating from São Paulo, she applies this methodological expertise to drive project implementations and uphold the company’s service standards.
BEST APPROACH TO REACH Gisele Denardo
Initiate contact through a personal email that references her expertise in QA methodologies and customer success metrics, framing the discussion around optimizing her ongoing project implementations at Sercom.
Head de Projetos e Implantações at Sercom in April 2021 - Present
Consultora Especialista em Treinamento e Desenvolvimento at Mova Mkt in July 2021 - January 2022
Consultor de vendas comerciais at TEM in November 2020 - May 2021
Gerente Comercial | Vendas at BR Mobile in August 2020 - October 2020
Consultora de Projetos e Trade Marketing at Mova Mkt in May 2020 - August 2020
Gerente de operações de call-center at Konecta Uranet in January 2019 - April 2020
Coordenadora de operações at Konecta -Uranet in March 2018 - January 2019
Coordenadora Sênior Operações at CSU CardSystem in September 2017 - March 2018
Coordenadora de R&S - T&D at Alphavox in March 2017 - August 2017
Coordenadora de RH - R&S- T&D at Work telemarketing in April 2016 - February 2017
Coordenadora de Vendas Call Center at Work Telemarketing in September 2011 - March 2016
Supervisora de operações at Work Telemarketing in December 2009 - September 2011
Analista de treinamento at Work Telemarketing in October 2007 - December 2009
Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services. Sercom is highly involved with its clients, what ensures an outstanding position in the market. Its working philosophy and clients portfolio enable Sercom's continuous sustained development and keep its integrity. Its successful history and its executives long term vision allow Sercom to keep finely tuned with the global trends in strategic, technological and human resources terms. Sercom's mission: 1- Implement and manage the best contact center solutions in the market. 2- Provide the best combination between Technology and Human Resources. 3- Change a Contact Center into a Profit and Opportunities Center. Sercom has developed a full variety of services that aims to manage our clients’ life cycle, providing conditions to take advantage of all opportunities that each market offers. Customer Service - Our focus is Customer Relationship Management, customers’ retention, anti-attrition and tech support. Telemarketing - Through a direct channel with our clients, Sercom enables all straight purchase facilities by phone with pre and post sales support. Tech Support - Through structured scripts, highly skilled technical agents are trained to provide tech support for special equipments and products. Web Chat - This tool was internally developed. Our web-chat system provides a great method to maximize your sales through the web, customer service and support.
Discover more about Sercom
Tecnologia em Análise e Desenvolvimento De Sistemas ( Estagio )
Atendimento ao cliente at Sercom
(January 2012 – Present)
Mãe - Gerente de Recrutamento e Seleção
Gerente de R&S at Sercom
(June 2024 – Present)
Gerente Sênior / Head de Operações & Experiência do Cliente | Liderança de Times | Excelência Operacional | Transformação de Jornada do Cliente (CX)
Gerente executivo de clientes (CX) at Sercom
(August 2023 – Present)
Analista de dados
Analista de dados at Sercom
(July 2024 – Present)
Planejamento Estratégico | Control Desk e MIS | SQL | Excel | Power Point | Gestão de Pessoas | Comunicação | Análise de Dados | Televendas
Especialista de Planejamento Estratégico at Sercom
(October 2024 – Present)
Gestão Relacionamento Empresas-Grandes Contas/ BRA
Consultor de Negócios Telefonica|Vivo at Sercom
(May 2014 – Present)
What is Gisele Denardo email address?
Email Gisele Denardo at [email protected] and [email protected]. This email is the most updated Gisele Denardo's email found in 2026.
How to contact Gisele Denardo?
To contact Gisele Denardo send an email to [email protected] or [email protected]. (updated on December 25, 2025)
What company does Gisele Denardo work for?
Gisele Denardo works for Sercom.
What is Gisele Denardo's role at Sercom?
Gisele Denardo is Head de Projetos e Implantações
What industry does Gisele Denardo work in?
Gisele Denardo works in the Outsourcing/Offshoring industry.
