Felix Chilapa, Zonal Service Manager  at Access Bank Zambia

Felix Chilapa

Zonal Service Manager at Access Bank Zambia | Chingola, Copperbelt Province, Zambia

Profile last verified June 2026
Banking Verified Profile Chingola, Copperbelt Province, Zambia academy Europe Open University
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***@gmail.com

Personal • High Confidence

Phone Number

+26*****

Zambia • Mobile

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Felix Chilapa currently operates as the Zonal Service Manager at Access Bank Zambia, directing banking service delivery and project management initiatives across the Copperbelt Province. Drawing on his training from academy Europe Open University, he specializes in compliance, risk management, and operational oversight to support the bank's regional branch network. His career centers on integrating regulatory adherence with customer service protocols to maintain efficient financial operations for both institutional and retail banking segments.

BEST APPROACH TO REACH Felix Chilapa

Reach out to Felix Chilapa via his personal email or direct phone line, prioritizing these individual channels over corporate contacts due to higher data reliability, and open with a concise proposal demonstrating how your compliance or operational tools reduce branch audit time while streamlining service delivery workflows.

Felix Chilapa Socials
Felix Chilapa Work Experience

Zonal Service Manager at Access Bank Zambia in September 2024 - Present

Branch Manager at Access Bank Zambia (formerly Atlas Mara Zambia) in May 2024 - August 2024

Branch operations officer at Atlas Mara Zambia in October 2022 - May 2024

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Regional Branch Operations Manager Trainee- Muchinga, Northern and Luapula Provinces at Access Bank Zambia (formerly Atlas Mara Zambia) in February 2024 - February 2024

Bank Teller at Atlas Mara Zambia in August 2020 - October 2022

Bank Teller at Finance Bank(Z) Plc in February 2016 - August 2017

Bank Clerk at Finance Bank(Z) Ltd in February 2015 - February 2016

Sales Agent at African Life Assurance in August 2014 - November 2014

Marketing and sales officer at Forlan logistics and car dealers inv. Ltd in March 2013 - September 2013

Felix Chilapa Education

academy Europe Open University, Master of Business Administration - MBA, July 2026

London Institute of Business Studies, Level 7 Diploma, July 2026

School of Business and Trade, Master of Science, July 2026

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Alison, Diploma, July 2026

Alison, Certificate, July 2026

Alison, Diploma, July 2026

Zambia Institute of Business Studies and Industrial Practice, Diploma, July 2026

Felix Chilapa Skills
Operational Efficiency Process Improvement Lean Operations Business Process Optimization Performance Metrics & KPIs Cost Management Capacity Planning Workflow Analysis Root Cause Analysis Strategic Execution Decision-Making Under Uncertainty Data-driven Decision Making Critical Thinking Continuous Improvement (Kaizen) Operational Leadership Change Management Cross-team Collaboration Team Performance Optimization Service Delivery Management Lean Management Principles Administrative Skills Procurement and Employee Management Data Analysis Documentation and Process Management Negotiation and Conflict Resolution Leadership and Mentoring Decision Making Compliance Retail Banking Products and Sales Processes Accounting Knowledge Banking Operations Risk Management People Skills Conflict Management Leadership and Management Business Acumen Analytical Skills Strategic Thinking Communication Skill Leadership Skills Financial Analysis Accounting Cash Handling Cash Management Cashiering Cash Collection Petty Cash Custodial Services Custodian Banks Operations Administration Supervisory Skills Team Building Legal Compliance Complaint Management Customer Relationship Management (CRM) KYC Verification Data Entry Customer Experience Interpersonal Skills Banking Account Reconciliation Customer Service Management Anti-Money Laundering Diploma in Business Administration Business Development and Market Analysis Good interpersonal and team work skills Financial and Business Analysis Computer Literate Excellent writing and presentation skills Self-driven to achieve objectives and succeed Public Speaking Strategic Planning Customer Service Cross-functional Team Leadership Cross Selling Teamwork Communication Presentation Skills Leadership Management Continuous Improvement Business Development Time Management Customer Satisfaction Teaching Sales Presentations Decision-Making Problem Solving Bank Reconciliation
About Felix Chilapa’s Current Company
Access Bank Zambia

Access Bank Plc is a full service commercial Bank operating through a network of over 600 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 5 business segments: Institutional, Commercial, Retail Banking, Transaction Services and Financial Markets. The Bank has over 800,000 shareholders including several Nigerian and International Institutional Investors and has enjoyed what is arguably Africa’s most successful banking growth trajectory in the last ten years ranking amongst Africa’s top 15 banks by total assets and capital. As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant.

Discover more about Access Bank Zambia
Felix Chilapa’s Colleagues

Seasoned Human Resource Practitioner | BBA, HR

Manager: Talent Acquisition & Culture at Access Bank Zambia
(December 2024 – Present)

Elijah Kangwa

Elijah Kangwa

Zambia

Group Head, Corporate Banking- Access Bank Zambia Ltd

Group Head, Corporate Banking at Access Bank Zambia
(October 2022 – Present)

Prisca Yawawa

Prisca Yawawa

Zambia

Prisca Yawawa

Data Analyst - Retail Banking at Access Bank Zambia
(July 2022 – Present)

Chisha Sulwe

Chisha Sulwe

Zambia

Assistant Branch Service Manager - Access Bank Zambia

Assistant Branch Service Manager at Access Bank Zambia
(November 2024 – Present)

Chrispin Chikwashi

Chrispin Chikwashi

London, England, United Kingdom

Non-Executive Director | Infrastructure Finance| Risk Governance

Director at Centralis EL
(June 2018 – Present)

Lydia Chetulo

Lydia Chetulo

Lusaka Province, Zambia

Accounting and Finance Bachelor's Graduate

Executive Trainee at Access Bank Zambia
(May 2024 – Present)

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Frequently asked questions about Felix Chilapa

What is Felix Chilapa email address?

Email Felix Chilapa at [email protected] and [email protected]. This email is the most updated Felix Chilapa's email found in 2026.

What is Felix Chilapa phone number?

Felix Chilapa phone number is +260961179384.

How to contact Felix Chilapa?

To contact Felix Chilapa send an email to [email protected] or [email protected]. If you want to call Felix Chilapa try calling on +260961179384. (updated on December 22, 2025)

What company does Felix Chilapa work for?

Felix Chilapa works for Access Bank Zambia.

What is Felix Chilapa's role at Access Bank Zambia?

Felix Chilapa is Zonal Service Manager

What industry does Felix Chilapa work in?

Felix Chilapa works in the Banking industry.

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