Dylan Albuquerque
Customer Experience Lead at Willoughby City Council | Sydney, New South Wales, Australia
Dylan Albuquerque’s Email & Phone Number
VerifiedFree account · No credit card · 5 profiles/month
ContactOut Insights • AI Generated
Dylan Albuquerque serves as the Customer Experience Lead at Willoughby City Council in Sydney, New South Wales, applying academic training from Newport University to municipal governance. His professional focus centers on embedding customer-centric strategies into public sector operations within the government relations industry. He leverages this localized expertise to optimize community engagement workflows and improve service delivery frameworks.
BEST APPROACH TO REACH Dylan Albuquerque
Reach out via personal email with a concise proposal highlighting how targeted operational enhancements can support Willoughby City Council’s ongoing municipal service initiatives.
Customer Experience Lead at Willoughby City Council in February 2023 - Present
Customer Service Manager at Orange Connex Global Australia Ltd in December 2021 - December 2022
Manager, Customer Service at Trafalgar Group in March 2021 - November 2021
Manager Campaigns at International Air Transport Association (IATA) in September 2016 - November 2020
Head Customer Services at International Air Transport Association (IATA) in January 2013 - August 2016
Manager Operations & Passenger Services at International Air Transport Association (IATA) in April 2007 - January 2013
Assistant Manager, Operations at International Air Transport Association (IATA) in November 2005 - March 2007
Financial Accountant at Air New Zealand in November 2004 - November 2005
IATA Interline Accountant at Air New Zealand in January 2003 - November 2004
Claims Officer at New Zealand Couriers in November 2002 - January 2003
Senior Accountant at Airline Financial Services (Pvt) Ltd in February 1995 - August 2002
Newport University, Master of Business Administration, October 1995 to October 1997
IATA - Learning & Development, October 2026
Performant, October 2026
Willoughby City is located in Sydney's northern suburbs - about nine kilometres from the Sydney GPO. It is bounded by the Ku-ring-gai Council area in the north, Middle Harbour in the east, the North Sydney and Lane Cove Council areas in the south and the City of Ryde in the west. The City includes the suburbs of Artarmon, Castle Cove, Castlecrag, Chatswood, Chatswood West, Lane Cove North (part), Middle Cove, Naremburn, Northbridge, North Willoughby, Roseville (part), St Leonards (part), Willoughby and Willoughby East. It is predominantly a residential area but also has substantial industrial and commercial areas. Significant bushland areas are located along the Lane Cove River and the foreshore of Middle Harbour. Willoughby City is a region of contrasts with a mix of land uses including industrial, retail, residential and special uses. The population of the area is approximately 70,000 and is of multicultural origin with Chinese, Italian, Armenian, Japanese and Greek nationalities featuring strongly. The city also includes one of Sydney's most exciting entertainment destinations, The Concourse featuring live performance venues, outdoor Urban Screen, open space and a public library. Contact us on 9777 1000 or [email protected]
Discover more about Willoughby City Council
Talent Sourcing Specialist @ Sydney Water
Talent Sourcing Specialist at Sydney Water
(Apr 2026 – Present)
Real Estate Associate and Councillor with Willoughby City Council
Chief Executive Officer at Skills Connect International Recruitment
(Sep 2019 – Present)
Talent Acquisition Lead
Talent Acquisition Lead at Willoughby City Council
(Aug 2023 – Present)
Natural Assets Officer at Willoughby City Council
• Supervision and management of two Bushcare groups
• Preparing quarterly and yearly bushcare reports
• Updating Bushcare Action Plans
• Provision of training for bushcare volunteers
• Planning and management of bushcare training workshops
• Planning and mana...
People and Culture Officer | Human Resources Management | Customer Service
- Manage high-volume customer inquiries across multiple Council service lines, consistently resolving requests in line with the Customer Service Charter and within agreed response timeframes.
- Triage and redirect complex inquiries across internal departments, reducing resolut...
Planner Urban Thinker Organisation Leader
Director of Planning at Willoughby City Council
(Aug 2025 – Present)
What is Dylan Albuquerque email address?
Email Dylan Albuquerque at [email protected] and [email protected]. This email is the most updated Dylan Albuquerque's email found in 2026.
What is Dylan Albuquerque phone number?
Dylan Albuquerque phone number is +61420887668.
How to contact Dylan Albuquerque?
To contact Dylan Albuquerque send an email to [email protected] or [email protected]. If you want to call Dylan Albuquerque try calling on +61420887668. (updated on December 08, 2025)
What company does Dylan Albuquerque work for?
Dylan Albuquerque works for Willoughby City Council.
What is Dylan Albuquerque's role at Willoughby City Council?
Dylan Albuquerque is Customer Experience Lead
What industry does Dylan Albuquerque work in?
Dylan Albuquerque works in the Government Relations industry.
