Douglas Arruda, Principal Customer Experience Manager at Immersive Labs

Douglas Arruda

Principal Customer Experience Manager at Immersive Labs | Dubai, Dubai, United Arab Emirates

Profile last verified October 2026
Information Technology & Services Verified Profile Dubai, Dubai, United Arab Emirates FGV - Fundação Getulio Vargas
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Personal Email

***@hotmail.com

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Phone Number

+97*****

United Arab Emirates • Mobile

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Douglas Arruda Socials
Douglas Arruda Work Experience

Principal Customer Experience Manager at Immersive Labs in November 2023 - Present

Senior Partner Technical Specialist Manager at IBM in January 2023 - November 2023

Senior Security Technical Specialist Manager, IBM Technology, Middle East and Africa at IBM in July 2019 - January 2023

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Technical Sales Manager - IBM Watson Customer Engagement - Middle East and Africa at IBM in September 2017 - July 2019

Technical Sales - Marketing Solutions, Middle East and Africa at IBM in January 2013 - September 2017

Presales, Analytical Solutions Specialist - Latin America at Pitney Bowes Software in March 2011 - December 2012

Business Solution Architect at Vision TRE, Inc. in September 2010 - March 2011

Business Solution Architect - Latin America at Unica in September 2007 - September 2010

Business Analyst - Brazil at Peppers & Rogers Group in May 2007 - June 2008

Programmer at C4IT in January 2007 - March 2007

Partner at WeZ - Agência Digital in August 2005 - June 2006

Partner at Insight Web in October 2003 - July 2005

Technical at LIMAN in October 2002 - September 2003

Administrative and Support Services (Trainee) at DARF - Delegacia Alfândegária da Receita Federal in August 2002 - October 2002

Diagrammer at Jornal Ahora in April 2001 - June 2002

Technical Support at Prolivetti in March 2000 - May 2000

Administrative and Support Services (Trainee) at Suzano Papel e Celulose in May 1999 - October 1999

Douglas Arruda Education

FGV - Fundação Getulio Vargas, January 2010 to January 2013

Universidade Federal do Maranhão, Graduation, January 2000 to January 2004

ETE Presidente Vargas

Douglas Arruda Skills
Partner Relationship Management Business Development Hybrid Cloud OpenShift Customer Lifecycle Management Data Protecion Identity & Access Management (IAM) IBM SPSS Sterling Commerce Unica Campaign Coremetrics Analytics Tealeaf IBM QRadar Sales Support Marketing Automation Marketing Operations Customer Analytics Data Warehousing Data Quality Business Intelligence Web Analytics Business Process Cognos Windows Server Software Development J2EE Architecture .NET C# Enterprise Software Integration Enterprise Architecture CRM Pre-sales Salesforce.com JavaScript Sales Operations E-commerce Analytics
About Douglas Arruda’s Current Company
Immersive Labs

The leader in people-centric cyber resilience. We envision a world in which every organization is ready for threats and able to prove it to their leadership and other key stakeholders.

Discover more about Immersive Labs
Douglas Arruda’s Colleagues
Corry Green

Corry Green

Kennesaw, Georgia, United States

Airbase CSM @ Paylocity | Father | Georgia College CX Board Advisor

Customer Success Manager at Paylocity
(January 2025 – Present)

Oliver Tribe

Oliver Tribe

Marlow, England, United Kingdom

Proofpoint's human-centric cybersecurity platform is the only modern security architecture that takes a comprehensive, adaptive and effective approach to protect your greatest assets and biggest risks: your people.

Sr. Named Account Manager at Proofpoint
(January 2025 – Present)

MM

Miguel Mendonca

Dubai, Dubai, United Arab Emirates

Sales Engineer @ Immersive Labs

Senior Solutions Consultant at Immersive Labs
(June 2024 – Present)

Mohammad Daradkah

Mohammad Daradkah

Riyadh, Saudi Arabia

Senior Customer Success Manager | Strategic Customer Partner | Value Realization & Retention Leader

• Established and nurtured long-term relationships with strategic client accounts to enhance customer satisfaction.
• Collaborated with cross-functional teams to align Immersive Labs’ solutions with clients’ business goals.
• Developed customer success strategies...

James Hadley

James Hadley

Greater Bristol Area, United Kingdom

Founder & Chief Innovation Officer

Founder and Chief Innovation Officer at Immersive
(Mar 2025 – Present)

James Riley

James Riley

Fareham, England, United Kingdom

Senior Talent Partner for Cyber, Software & Go To Market (UK, Europe, APAC & MENA) @ Immersive | Director/Co-Founder @ BSides Bristol conference (2026 event date incoming!) | STEM Ambassador | CyberFirst Ambassador

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives...

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Frequently asked questions about Douglas Arruda

What is Douglas Arruda email address?

Email Douglas Arruda at [email protected] and [email protected]. This email is the most updated Douglas Arruda's email found in 2026.

What is Douglas Arruda phone number?

Douglas Arruda phone number is +971 56 116 1991.

How to contact Douglas Arruda?

To contact Douglas Arruda send an email to [email protected] or [email protected]. If you want to call Douglas Arruda try calling on +971 56 116 1991.

What company does Douglas Arruda work for?

Douglas Arruda works for Immersive Labs.

What is Douglas Arruda's role at Immersive Labs?

Douglas Arruda is Principal Customer Experience Manager

What industry does Douglas Arruda work in?

Douglas Arruda works in the Information Technology & Services industry.

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