Dirk Paterson, Customer Director at Business Banking Resolution Service

Dirk Paterson

Customer Director at Business Banking Resolution Service | Wivenhoe, England, United Kingdom

Profile last verified September 2026
Financial Services Verified Profile Wivenhoe, England, United Kingdom King's College London
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Dirk Paterson serves as the Customer Director at the Business Banking Resolution Service, guiding customer relations within a financial services dispute resolution nonprofit. A King’s College London alumnus, he leverages thirty years of experience in reputation management, public affairs, and stakeholder engagement to navigate complex regulatory environments. His extensive governance background includes twenty-five years as a non-executive chair, which informs his strategic oversight of fair and transparent complaint resolution processes.

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Reach out directly via personal email with a concise message highlighting your alignment with his three-decade focus on stakeholder management and his current mandate at the Business Banking Resolution Service.

Dirk Paterson Socials
Dirk Paterson Work Experience

Customer Director at Business Banking Resolution Service in July 2021 - Present

Chair at Colchester Borough Homes in September 2019 - January 2023

Founding Director at The Corporate Comms Shop in August 2015 - August 2021

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Chairman at City Gateway in January 1999 - January 2018

Head of Corporate Affairs at NEST - National Employment Savings Trust in September 2009 - August 2015

Head of Communications and Public Affairs at Association of Private Client Investment Managers and Stockbrokers (APCIMS) in March 2008 - September 2009

Head of Government Affairs at Royal Mail in October 2007 - March 2008

Head of Public Affairs at Lansons Communications in March 2005 - May 2007

Account Director at Citigate Public Affairs in January 2003 - February 2005

Account Manager at Hill & Knowlton in January 2001 - January 2003

Transport spokesperson at London Chamber of Commerce and Industry in January 2000 - January 2002

Parliamentary Officer at Christian Solidarity Worldwide in January 1997 - January 2000

EU Presidency Officer at The British Youth Council in January 1997 - January 1998

Researcher and speech writer at House of Commons in January 1996 - January 1997

Students Union President at Royal Academy of Music, London University in January 1994 - January 1995

Dirk Paterson Education

King's College London, BMUS, January 1992 to January 1996

Royal Academy of Music, U. of London, BMus, January 1991 to January 1996

Strathallan School, January 1983 to January 1989

Dirk Paterson Skills
Negotiation Communication Leadership Banking Business Planning Strategic Public Relations Planning Organizational Culture Local Government Corporate Governance Human Resources (HR) Marketing Management New Business Development Government Strategic Communications Public Relations Investments Corporate Communications Public Affairs Governance Financial Services Reputation Management Crisis Communications Social Media Management Strategy Pensions Internal Communications Crisis Management Stakeholder Engagement Stakeholder Management Public Speaking Business Strategy Relationship Management Training Asset Management Politics Speech Writing Media Relations Political Campaigns
About Dirk Paterson’s Current Company
Business Banking Resolution Service

The BBRS is a non-profit organisation set up to resolve disputes between eligible small and medium sized businesses and participating banks. We will deliver an accessible and transparent service, giving eligible businesses the opportunity to have their complaint heard and independently reviewed. We will make decisions based on what is fair and reasonable in the circumstances and seek to inspire confidence through the consistency of our approach. Learn more about the BBRS at www.thebbrs.org

Discover more about Business Banking Resolution Service
Dirk Paterson’s Colleagues
Mark Grimshaw

Mark Grimshaw

United Kingdom

Nominated Director at BBRS (In liquidation)

BBS provide Change and Transformation support at C suite level. We also provide bespoke Coaching and Mentoring services for emerging senior executives. BBS also provide insight and direct leadership support for organisations seeking to establish or improve their presence in ...

Aaron Green

Aaron Green

United Kingdom

Project Management | Business Change | Operations Transformation | Organisational Performance

Enabling business change through operations optimisation and transformation initiatives. Reporting to executive leadership on programme delivery and organisational performance. Demonstrable track record of successfully managing projects related to people, processes and technol...

Jenny Mcipd

Jenny Mcipd

Bury St Edmunds, England, United Kingdom

Strategic Senior HR Manager | Strategic HR Business Partner | Expertise in the Corporate and Non Profit Sectors |Coaching & Mentoring | People Leadership

• Lead the exit strategy, managing and outsourcing various outplacement service providers. Responsible for managing the budget for employees exit packages and outplacement services.
• Responsible for workforce planning Q4 2024 and 2025, including skills matrixes mapping an...

Mike Robinson

Mike Robinson

United Kingdom

Operations & Transformation Leader · Strategic Leadership · Customer Experience · Client Experience Delivery · ADR · Regulated Operations · Risk & Governance · Programme Delivery · Digital Modernisation

Shamila Begum

Shamila Begum

London, England, United Kingdom

Insight-driven professional with a passion for research, performance improvement and clear communication. Blending data, empathy and strategy to drive meaningful change.

Paul Hayes

Paul Hayes

London Area, United Kingdom

Executive Leader | Quality, Risk & Change | Programme Director | Board-Level Governance & Assurance

Leads the Quality, Change, Risk and Performance functions within the BBRS, with responsibility for driving governance, assurance, strategic planning and organisational effectiveness. Serves as Programme Director for the Transition and Managed Closure programme, overseeing all ...

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Frequently asked questions about Dirk Paterson

What is Dirk Paterson email address?

Email Dirk Paterson at [email protected], [email protected] and [email protected]. This email is the most updated Dirk Paterson's email found in 2026.

What is Dirk Paterson phone number?

Dirk Paterson phone number is +44.7944866286.

How to contact Dirk Paterson?

To contact Dirk Paterson send an email to [email protected], [email protected] or [email protected]. If you want to call Dirk Paterson try calling on +44.7944866286.

What company does Dirk Paterson work for?

Dirk Paterson works for Business Banking Resolution Service.

What is Dirk Paterson's role at Business Banking Resolution Service?

Dirk Paterson is Customer Director

What industry does Dirk Paterson work in?

Dirk Paterson works in the Financial Services industry.

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