Danielle Kirkby, Head of Customer Strategy at NatWest Group

Danielle Kirkby

Head of Customer Strategy at NatWest Group | Chester, England, United Kingdom

Profile last verified August 2026
Financial Services Verified Profile Chester, England, United Kingdom University of Chester
Verified

Work Email

***@tylbynatwest.com

Last verified May 2026

Personal Email

***@hotmail.com

Personal • High Confidence

Phone Number

+44 ** **** *350

United Kingdom • Phone

Free account · No credit card · 5 profiles/month

Danielle Kirkby Socials
Danielle Kirkby Work Experience

Head of Customer Strategy at NatWest Group in September 2024 - Present

Customer Proposition & Experience Lead at NatWest Group in May 2021 - September 2024

Content & Experience Consultant at NatWest Group in July 2023 - July 2024

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Digital Marketing & Social Media Manager at NatWest Group in February 2019 - May 2021

Internal Communications Manager at NatWest Group in May 2018 - January 2019

Senior Social Media & Brand Manager at London City Airport in August 2014 - May 2018

Social Media and Engagement Manager at McDonald's in January 2013 - August 2014

Account Executive at Mindshare in May 2011 - January 2013

Squared Graduate at Google in March 2012 - June 2012

Graduate Trainee at WE Communications in July 2010 - May 2011

Media Intern at Ketchum Amsterdam in April 2010 - May 2010

Events Assistant at Manchester Pride in April 2009 - May 2009

Internal Communications Assistant at Halcrow in June 2008 - September 2008

Danielle Kirkby Education

University of Chester, BA Hons Degree, September 2026

Access to Music

Clevedon Community School

Danielle Kirkby Skills
Customer Segmentation Strategy Strategic Leadership Strategic Thinking Proposition Development Customer Value Proposition Value Propositions Product Marketing Problem Solving Customer Retention Social Media Marketing Electronic Communications Corporate Communications Communications Strategy Stakeholder Engagement Communication Business Strategy Project Management Market Research Leadership Customer Insight Climate Change Digital Marketing Social Media Public Relations Internal Communications Copywriting Reputation Management Strategy Strategic Communications Marketing Strategy Marketing Social Media Communications Strategic Planning Branding & Identity Brand Strategy Content Management Data Analysis Social Media Strategy Account Management Communications Planning Content Marketing Digital Strategy Crisis Communications Risk Management Project Planning Google Analytics Adobe Photoshop Microsoft Excel Consumer Insight Marketing Communications Marketing Communications Planning Creativity Customer Experience Management Customer Experience Customer Service Customer Experience Transformation Agile Methodologies
About Danielle Kirkby’s Current Company
NatWest Group

We’re the bank that turns possibilities into progress. We understand our customers, their worlds, and what matters to them. We help them see the opportunities and navigate a rapidly changing world. And we’re simplifying our business so that we can anticipate our customers’ needs and react to them quickly. Our business is UK centred and covers retail, commercial and private banking customers, with more offshore and further afield. Our services bring together our people’s incredible specialist knowledge with a sense of innovation, and carefully designed technology-driven journeys. As one of the leading supporters of UK business, we’re using enterprise as a force for change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove them. That includes learning and education, whether directed at young people or building financial confidence in adults. And by fostering a leading learning culture in our business, our people also prosper.

Discover more about NatWest Group
Danielle Kirkby’s Colleagues
Selom Mortty

Selom Mortty

Harrow, England, United Kingdom

Regional Relationship Manager

Regional Relationship Manager at NatWest Group
(May 2025 – Present)

Shamila Sowole

Shamila Sowole

London, England, United Kingdom

Product Designer | Human-centred Design

Product Designer at NatWest Group
(February 2026 – Present)

Taha Sherwani

Taha Sherwani

London, England, United Kingdom

Solution Architect, Manager

Solution Architect, Manager at NatWest Group
(March 2022 – Present)

Vito Licari

Vito Licari

London, England, United Kingdom

Bulding Products That Customers Love

Lead Business Analyst - AI Digital Banking Transformation at NatWest Group
(August 2023 – Present)

Sanjaikumar Nandakumar

Sanjaikumar Nandakumar

Coventry, England, United Kingdom

Supply Chain Professional | Planning Assistant | ERP Systems Expert

Operations Expert at NatWest Group
(September 2025 – Present)

Ruaidhri Obaoill

Ruaidhri Obaoill

Knockloughrim, Northern Ireland, United Kingdom

Customer Service Associate (Omni Channel) @ NatWest Group | Enhancing Customer Interactions

Customer Service Associate (Omni Channel) at NatWest Group
(December 2022 – Present)

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Frequently asked questions about Danielle Kirkby

What is Danielle Kirkby email address?

Email Danielle Kirkby at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Danielle Kirkby's email found in 2026.

How to contact Danielle Kirkby?

To contact Danielle Kirkby send an email to [email protected], [email protected], [email protected] or [email protected]. (updated on April 05, 2026)

What company does Danielle Kirkby work for?

Danielle Kirkby works for NatWest Group.

What is Danielle Kirkby's role at NatWest Group?

Danielle Kirkby is Head of Customer Strategy

What industry does Danielle Kirkby work in?

Danielle Kirkby works in the Financial Services industry.

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