Xceltrait Inc.

About Xceltrait Inc.

Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base.

We provide expertise, leadership, and knowledge in the following areas:

IT Service Management
We deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including:
Incident, Problem, Change Management
Knowledge Base
Service Catalog
CMDB
Self Service Portals

Customer Service Management
We provide ServiceNow based Customer Service Management (CSM) solutions including configuration of:
Customer and Consumer Service Portals
ServiceNow Communities
Managing brand risk on Social Media Channels (Xceltrait's custom solution)

Remote Development and Administration Support
Xceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instance

Staff Augmentation
We offers expert IT staff augmentation services across a variety of IT skillsets

XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.

Website	http://www.xceltrait.com
Employees	11-50 employees View all Xceltrait Inc. employees
Industry	Information Technology & Services
Headquarter	5525 N MacArthur Blvd, 690, Irving, Texas 75038, US
Founded	2006
Keywords	Application Development, Itsm, It Service Management, Customer Service Management, Servicenow, Self Service Portals, It Consulting & Staff Augmentation, Servicenow App Creation, Now Paltform Based Product Development