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11-50 employees
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Information Technology and Services
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1607 North Aurora Road,Naperville,United States
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Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base. We provide expertise, leadership, and knowledge in the following areas:IT Service ManagementWe deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including: Incident, Problem, Change Management Knowledge Base Service Catalog CMDB Self Service PortalsCustomer Service ManagementWe provide ServiceNow based Customer Service Management (CSM) solutions including configuration of: Customer and Consumer Service Portals ServiceNow Communities Managing brand risk on Social Media Channels (Xceltrait's custom solution) Remote Development and Administration SupportXceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instanceStaff AugmentationWe offers expert IT staff augmentation services across a variety of IT skillsets XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.
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Xceltrait Inc. Email Formats | Example Email Formats | Percentage |
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{first}.{last} | [email protected] |
80%
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The widely used Xceltrait Inc. email format is {first}.{last} (e.g. [email protected]) with 80% adoption across the company.
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