Watermelon Research

Watermelon builds Customer Experience and Employee Engagement programmes that links feedback to stakeholders in ‘real-time’ through our customised dashboards to enable change and improve employee and customer satisfaction. Customer views are captured directly after any event/transaction (e.g. placing an order, making an enquiry, contacting a call centre, e-mailing customer support – any customer touch point), which provides ‘in the moment’ and ‘real-time’ feedback. Consequently, micro and macro level business issues can be identified and addressed by closing the loop on individual events and future proofing against further re-occurrences.Our objective is to improve customer satisfaction ‘in the moment’ and evolve the programme as your business landscape changes.Fundamentally, we listen to your customers, provide pragmatic solutions, implement/facilitate change and most importantly increase customer satisfaction and in turn reducing operational costs.Based at sites in Central London, and Ashford in Kent, Watermelon are a team of 100 professionals who are fun, dynamic and above all passionate about research and technology. Watermelon is part of the wider VCCP Partnership.