Voice

We are excited to announce the acquisition of Case Service by Versaterm!Over the last eight years, we have successfully provided Case Service as a better way for police agencies to serve citizens who need help in non-emergency situations. Joining with Versaterm creates an opportunity to bring our technology into a much broader spectrum of citizen engagement. This benefits both existing and new Case Service agencies, Versaterm’s agencies, and all the citizens that these agencies serve.Both co-founders of Case Service, Anthony Formhals, and Eric Geerdes, will be joining Versaterm as full-time employees where they will combine their unique law enforcement backgrounds with deep technology experience, continuing the evolution of the technology they created. “We are grateful to Versaterm’s commitment to providing thoughtful technology solutions for better citizen service, their vision for serving the public aligns with the essence of Case Service,” said Anthony. “Our goal is to integrate this ground-breaking work in the areas on automated citizen engagement and voice recognition/AI with our entire suite of products,” says Warren Loomis, Versaterm’s CEO. “This will open an entirely new dimension of functionality that will streamline public safety operations, and at the same time, enable agencies to improve citizen service levels. Not only will Versaterm be able to offer a fully integrated and easy to use citizen reporting module, we will also be able to incorporate other services that were not possible before. For example, a caller to a police communication center who does not require an immediate response by an officer can quickly be directed into an intelligent system where they can engage via web, mobile app, text messaging, and even through voice. The core technology that makes this possible will become an integral part of all our systems". r