Vestigo "Technology for difficult claims"

Vestigo provides specialist investigation services to the motor sector. We obtain information that helps our clients to increase recoveries or to negotiate disputed claims and we do these using web-based processes that are fast, efficient, consistent and transparent. From the outset we have designed Vestigo to set radically improved standards in key areas: • We deliver our reports on average in 9 working days. • We achieve a successful outcome in 80% of trace investigations. • We find full insurance details in 14% of investigations (despite our clients having previously consulted the MID!) which typically gives our clients a return many times greater than their investment in our services. • Our Locus Reports show digital animation of the accident. • Every report is quality checked by a manager before being submitted. • Every report is graded by our users and 99% are graded “Excellent” or “Good”. • We always provide a full audit trail with evidence and are fully DPA compliant. • Our system is as easy to access from Bristol as Bangalore and can replicate your actual branch and team structure. • We provide valuable management information in real time enabling our clients ‘see what is going on’ and measure performance. Vestigo has a proven track record and conduct over 10,000 investigations a year, making us probably the largest supplier of these specialist services in the UK. Our system is used by over 500 claims handlers based at sites throughout the UK and a few in India, although most of our instructions now come through direct system integration.