Vancrest of Urbana, Inc.

The foundation and principles that Vancrest Health Care Centers are built on are outlined in our Mission Statement. Our commitment is to provide CARE: C-Customer focused-Resident, Family & Community A-Attitude-always display a positive attitude R-Responsibility-each person takes responsibility for results E-Empathy-display empathy to customers in all situations Upon instituting these principles, the staff was able to achieve a deficiency free health inspection or survey in November from the Ohio Department of Health. Less than 10% of licensed long term care facilities achieve this standard of quality. The facility received an overall score of 91.2% on the most recent Nursing Home Resident Satisfaction Survey. This score is well above the state average of 86.3%. Family members are satisfied with the care their loved ones receive and 96% would recommend The Wellington to others, according to the Nursing Home Family Satisfaction Survey. The statewide average satisfaction score for facilities was 88.2%. Vancrest received an overall satisfaction score of 93.4%. Families rated Direct Care and Nursing Staff, Activities, Resident and Facility Environment above 90%. The federal Centers for Medicare and Medicaid unveiled a new system for ranking nursing homes on its Web site. Vancrest (dba The Wellington) received 4 out of 5 stars on the new rating system. This rating system grades facilities on Health Inspections or Surveys, Nursing Staff and Quality Measures. Quality care and resident satisfaction is our priority. We would welcome the opportunity to speak to you about career opportunities at Vancrest. We encourage you to visit us to see all of the new and exciting changes for yourself.