About USA 800
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11-50 employees
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Outsourcing/Offshoring
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9808 E 66th Terrace, Kansas City, Missouri 64133, US
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Connect with USA 800, the largest employee owned Contact Center BPO in the United States. Our mission is to make every contact count - recognizing that every customer interaction is an opportunity to grow our client’s business while creating a more loyal customer relationship.
Being employee-owned, we care about success. Yours and ours. With over 40 years experience in managing customer care, sales, and technical support calls, we have been able to demonstrate higher than average results, both top and bottom line, for a multitude of leading companies across a variety of industries.
For us, it means double-digit growth year after year. So peruse our site to learn more about our call center services and how we can help your company achieve the same level of success.
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Frequently Asked Questions about USA 800
Bambi Silvey Lindsay is the CEO of USA800, Inc.. To contact Bambi Silvey Lindsay email at [email protected], [email protected] or [email protected].
The decision makers in USA 800 are Frank Shamrock, Jack Sprat, Jake Dyiner, etc. Click to Find USA 800 decision makers emails.
USA 800 provides a comprehensive range of services including inbound call center services, technical support, customer service, live chat services, sales acquisition, email management, and omni-channel services. Our goal is to ensure that every customer interaction is handled with care and professionalism, enhancing the overall customer experience.
USA 800 employs a rigorous quality assurance program that includes regular monitoring of calls, customer feedback surveys, and continuous training for our agents. We focus on metrics such as customer satisfaction scores, first call resolution rates, and agent performance to maintain high standards and improve service delivery.
Yes, USA 800 has experience supporting a diverse range of industries including retail, healthcare, technology, and finance. Our tailored solutions are designed to meet the unique needs of each sector, ensuring that we provide effective and relevant support to our clients and their customers.
Omni-channel service refers to providing a seamless customer experience across various communication channels, such as phone, email, live chat, and social media. USA 800 implements omni-channel strategies by integrating these channels into a unified platform, allowing our agents to access customer information and history regardless of the channel used, ensuring a consistent and efficient service experience.
USA 800's technical support services offer several benefits, including 24/7 availability, highly trained agents with expertise in various technologies, and a focus on resolving issues quickly to minimize downtime for your customers. Our technical support is designed to enhance customer satisfaction and retention by providing reliable and effective solutions.
Businesses interested in USA 800's services can start by visiting our website and filling out the contact form or calling our sales team directly. We will work with you to understand your specific needs and develop a customized solution that aligns with your goals. Our team is dedicated to making the onboarding process smooth and efficient.
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