Travel Counsellors/Natasha.dijk

Travel Counsellors is a hugely successful dynamic international Travel Company which recruits and empowers only the most experienced travel professionals. By providing key operational, technological, and infrastructural back-up and support to over 1800 franchised Travel Counsellors worldwide, the franchisees are in turn able to focus 100% of their attention towards their clients, providing them with a unique combination of expert advice and high touch personal concierge travel service. Aware of a growing need by clients for a more personalised form of choosing their travel arrangements and spurred by a desire to be different in a plodding industry, the company has fast become the recognised leader in the increasingly popular home (or office based) travel agent arena. Travel Counsellors has paved the way for thousands of clients, for the first time, to book their holiday or business travel with their own expert travel consultant, from the comfort of their own home or work place.OUR UNIQUE SERVICE MODELTravel Counsellors’ business is based on relationships, retention and referral, so a highly personal service and building trusting relationships with our customers is a given. We genuinely believe that a high touch personal telephone service followed closely using email for ease of communication, time pressures and an audit trail provide the best solution for our clients (and/or face to face visits), especially during the early stages of a partnership.Unlike many Travel Management Companies, we do not provide a call centre-driven service, because we don’t subscribe to the “call centre mentality”. What we offer is a truly personalised service delivered by expert and friendly Travel Counsellors who average over 20 years of travel experience, on a 24/7 basis, 365 days a year. We also believe in providing key, named contacts who’ll deliver all services required and ensure total consistency and efficiency in our approach. Our business model is tried and tested, and our client retention rate proves that we always deliver.Our service offer can be completely customised to meet your needs, with a high touch call and email process all being available, when you need them. We tend to prefer telephone, because it’s the most personal option, but with Travel Counsellors your travellers have the freedom to choose exactly how they want to communicate with us.Our focus with all our business travel services is to take away the administration and time consumed by the bookers themselves whilst at the same time introducing considerable savings and a level of service never experienced before.