TMTI

Talk Me Through It (TMTI) is a company focused on taking the pain out of customer service, lowering customer product returns and creating happier customers who actually use their devices more fully. Initially aimed at the Mobile phone industry, where more use equals greater ARPU, (Average Revenue Per User), the company now supports a wide range of products from mobiles to consumer electronics. The company mainly works within the supply chain and sees itself as the Returns Doctor . The effect of good customer service is lower returns as well as improved customer loyalty. TMTI already works with many of the big high street names in the UK. TMTI also helps customers help themselves with a suite of in house developed software based around self-learning on the web.