Teleperformance Turkey

Teleperformance is a global company, worldwide leader in multichannel customer experience. The company operates with more than 190.000 employees across 311 contact centers in 65 countries. The company conducts programs in more than 75 different languages and dialects for a wide variety of global companies in various industries. Teleperformance Turkey implements Teleperformance Group’s 38 years long “Local Excellence with Global Standarts” principle and maintains to be the leader in the Turkish call center industry, offering 24/7 Customer Relations services both in Turkey and nearshore countries with more than 2,000 employees working in two Teleperformance offices in Turkey - in Istanbul and in Uşak. As a CRM partner, Teleperformance Turkey provides outsourced services such as customer services, customer acquisition (telesales & telemarketing), technical support, account receivables, BPO, social media with the multichannel strategy (voice, click-to-chat, e-mail, video chat, face-to-face, instant messaging, social media, voice portal, web app, mobile app, IVR, etc..). Teleperformance Communication Methods with Multichannel Strategy: Fixed Line or Mobile Telephones; SMS (Short Message Service) or the Web; Fax or E-mail; Written Correspondence; Social Media Sites, etc.. In doing this, Teleperformance Turkey team delivers high quality and secure service principle with international and in-house certifications for: • Quality: ISO 9001:2008, ISO 10002, EN 15838, TOPS, BEST • Security: ISO 27001, PCI DSS https://tr-tr.facebook.com/TeleperformanceTurkey https://twitter.com/TP_Turkiye https://www.instagram.com/teleperformanceturkey/