Telecom Training Corporation

Telecom Training Corporation is a global learning and development organization that provides customized training solutions for customer-facing teams in the telecommunications, broadband and cable television industries. For over 25 years, we’ve worked with global leaders such as Comcast, AT&T, and Verizon as well as regional and rural companies. We design and facilitate virtual webinars, microlearning, train-the-trainer, classroom, and blended learning.We have a team of over 1,500 training experts (facilitators, instructors, consultants, instructional designers, project managers and SMEs) experienced in the communications industry. Our clients include more than 150 companies all over the world including the Caribbean, Latin America, Africa, Eastern and Western Europe, the Middle East, New Zealand, and Asia.TTC excels in offering a wide variety of innovative training solutions in 5 major areas:SALES DISTRIBUTION CHANNELS• Retail Sales• Direct Sales• Indirect / Agent / Dealer Sales• Customer Service Sales• Telemarketing / Call Center Sales• Technical Sales• Partnership SalesNEW TECHNOLOGIES• New Products, Services and Technologies• Smart Cities• IoT• AI• Predictive Analytics• Cloud Computing• Cybersecurity• Digital Transformation• Emerging Fiber and Wireless Networks• Wireless 5G• Wi-Fi 6• Broadband 10G• LoRaWANBUSINESS OPERATIONS• Billing Systems• BSS/OSS• In House Developed Systems and Apps• BPI• Policies and ProceduresTALENT DEVELOPMENT• Customer Experience and NPS• Leadership and Coaching Skills• Culture and Change Management Training• Resiliency Training• Onboarding and New Hire Training• Customer Service and Call Centers• COVID Re-Onboarding and On-Going Compliance (NEW)ORGANIZATIONAL STRUCTURE• Mergers and Acquisitions• MVNOs• PartnershipsTo discuss your goals and innovative ways we can support successful execution of your plans, contact us at [email protected] or call 615-298-5429.