Telecom-Express LLC

Telecom-Express is the largest contact center in Russia, a market leader in contact centers outsourcing services.Sites: Moscow, Rostov-on-Don, Chelabynsk, Nizniy Novgorod, Kaluga, Taganrog, NovocherkasskEmployees: 2 500 (over 2 000 agentsTelecom-Express has designed and deployed one of the industry’s best contact center’s infrastructures, a robust and modern hardware and software platform, capable of supporting contact center’s needs of any size and complexity.Telecom-Express’ software and hardware platform provides clients with additional value added services and benefits.Telecom-Express provides a single point of entry for all client's inquires:HotlineClients developmentHR, IT, reception support servicesSupport of research and surveysAutomatic quality control Social media networks monitoringContact Center infrastructure outsourcing