SYKES Romania

SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. Headquartered in Tampa, Florida, with customer contact engagement centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.We opened our first office in Romania in 2010, in the heart of Transylvania, in the city of Cluj-Napoca and we have been growing ever since. Now we have offices in 3 more cities in Romania: Brasov, Oradea and Sibiu and an ever-growing work-at-home operation.