Student Journey Transformation Programme

The Student Journey Transformation Programme is a large-scale strategic change programme operating across the University with the prime objective of putting the student at the heart of everything we do. It will improve the quality of service provided to students from initial enquiry and first contact with us through to graduation and becoming a member of our alumni community.The programme involves people, process and technology change. It will drive high levels of self-service, provide information to students via channels of choice, and deliver greater personalisation and digitalisation of services. Processes and systems across the University will be enhanced by utilising modern and emerging technologies; improving both the staff and student experience via a more efficient and responsive system.