Sovran AI

Our story began in Milan over 15 years ago when two visions merged. The outcome was a synthesis of engineering and semantics that created a superior and unique algorithm of language and math.Through painstaking development, tried and tested methods and techniques, Sovran, supreme in rank and authority over this technology and inspired by the desire to bridge man and machine, has achieved the unimaginable and created a hybrid model which encompasses the most natural interface of all – the human voice.We have created a unique combination of know-how, and NLP (Natural Language Processing) technologies to create realistic speech that has the nuance, tone and understanding of the way real people converse. We have addressed the inherent limit of machine learning applied to natural language processing. To achieve this, human voices and grammar have been meticulously combined so that Sovran’s natural language engine interprets complex dialogue with an understanding that defies human comprehension. This extraordinary technology serves to increase engagement through the delivery of very natural conversation, making it almost impossible to distinguish between an AI representative and a human agent. Even more remarkable, this leading AI solution is available in 8 languages today.The complexity of this AI solution is what makes Sovran stand out from the rest. Our VPA technology can handle complex dialogues and millions of calls with unparalleled automation rate; the human representative cannot, making this service ideal within the enterprise environment for very large deployment, such as first-line support or any contact centre intent. The benefits are tangible and immediate; enhanced Cx, consistent service 24/7, improved NPS, increased brand reputation.Sovran has developed omnichannel for all the social media inc Webex Teams, Whatsapp, Salesforce, Google Cal etc.