Snook

Snook are an award-winning Service Design agency based in Glasgow who specialise in designing exceptional customer experience and brands. Our services include designing innovative brands and customer experiences, building digital products from websites to apps and full blended social marketing campaigns utilising a range of social media platforms. We have a distinct focus on social good and innovation in the public domain and help our clients to designed customer centric experiences that are efficient and lean in ther delivery. We’ve worked across the world in Australia, America, Africa, Europe and are often sought after to showcase and talk about our design process and innovative projects. Our process is underpinned by closely co-creating solutions and concepts with the people who will use them. We lay a strong emphasis on ethnographic research to understand user behaviour and the context in which we are designing for.A core principle of Snook is to prototype and our processes include an ongoing testing period of the products we design to ensure the final solution delivered is functional and will work for the people who use it. We’ve taken this iterative approach and integrated it into how we design and deliver our campaigns and have a trained team who respond to ongoing popular stories and media to influence our campaign and brand messages.We’re best known for our projects, and we take pride in pushing boundaries in what is possible. We both consult for our clients and build our own ventures where we see a need to address a wicked problem or social issue.