SevZero

SevZero provides 1) Post Warranty Maintenance Service Agreements [SafetyNet(TM) Support Plans] for data center class hardware, such as EMC, IBM, DEC, hp, Dell, etc. Storage units, servers, networking, tape systems, etc.. Like an extended warranty, but for significantly less money and higher SLA. (faster resolutions) 2) On-demand help-desk with SmartGuy(tm) providing real help for end users with application desktop issues. Let SmartGuy improve the productivity of the users when they run into "how to" issues with Word, Excel or 182 other desktop products (even BlackBerry) that can steal so much of their time, while leaving the system issues to your internal help-desk *Unix* person that likely doesn't use Windows, and consequently any of the products that run in it.