Servion PED

Servion Global Solutions specializes in Customer Interaction Management (CIM) solutions that help companies provide superior customer experience. With over 600 enterprises and 1000 installations in more than 60 countries, Servion’s products and solutions handle in excess of 7 billion Voice/ACD/IVR/Web/Chat/Social/Email interactions per year. Servion takes a consulting-led approach to optimize customer interaction for its clients, drawing from a proven combination of deep contact optimization experience, business acumen and broad Contact Center technology knowledge. Servion offers solutions across five segments of the CIM industry: • Technology Consulting and Engineering – ACD, IVR, Speech, OmniChannel, Self-Service • Customer Experience and Contact Center Analytics • Outbound Interaction Management, Digital Campaign Management • Workforce Optimization – Agent Productivity, Call Recording, Quality Management, WFM • Managed Services – Command Center, NOC and Customer Support for Contact Centers and Technology Provides