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11-50 employees
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Information Services
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5665 New Northside Drive, Suite 400, Atlanta, GA 30328, US
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ServiceCheck launched the 1-800 Customer Recovery and Feedback industry. Servicing more than 100 Brands and over 1,000 clients, ServiceCheck partners with its clients to provide a "WOW" customer experience to their customer base. ServiceCheck connects with customers through multiple channels of communication (phone, email, and web). Services provided include 1-800 Live Answer Customer Recovery and Feedback, Seamless Web Contact Processing and Response, Social Media Solutions, Employee and Crisis Management Hotlines. All of these services are interpreted through ServiceCheck's state of the art, proprietary, real-time reporting system.
ServiceCheck is improving Profitability, Brand Loyalty and Quality for its clients...one contact at a time!
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The decision makers in ServiceCheck Inc are Nancy Fuerst Belazi, Rich Flaherty, etc. Click to Find ServiceCheck Inc decision makers emails.
ServiceCheck specializes in providing comprehensive customer experience solutions, including outsourced contact center services, customer feedback collection, and recovery strategies. By leveraging advanced technology and a dedicated team, ServiceCheck helps businesses understand their customers' needs and improve overall satisfaction through tailored solutions.
The 1-800 Customer Recovery and Feedback service allows businesses to connect with their customers through a dedicated hotline. This service is designed to gather feedback on customer experiences and address any issues promptly. ServiceCheck's trained representatives engage with customers to understand their concerns, resolve problems, and ensure a positive experience, ultimately leading to improved customer loyalty.
ServiceCheck supports a wide range of industries, including retail, hospitality, healthcare, and e-commerce. With experience servicing over 100 brands, the company tailors its customer experience solutions to meet the unique needs of each sector, ensuring effective communication and enhanced customer satisfaction across various markets.
Absolutely! ServiceCheck partners with businesses to analyze their current customer service metrics and identify areas for improvement. By implementing best practices and utilizing data-driven insights, ServiceCheck can help enhance response times, increase customer satisfaction scores, and ultimately drive better business outcomes.
To partner with ServiceCheck, businesses can start by reaching out through their website or contacting their sales team directly. After an initial consultation to understand your specific needs and goals, ServiceCheck will develop a customized plan that outlines the services and solutions best suited for your organization. The onboarding process is streamlined to ensure a smooth transition and immediate impact.
ServiceCheck prioritizes quality through rigorous training programs for its contact center representatives, ongoing performance monitoring, and customer feedback analysis. The company employs a combination of technology and human oversight to maintain high service standards, ensuring that every interaction aligns with the client's brand values and delivers a 'WOW' customer experience.
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