Service NSW

Service NSW is a NSW Government initiative, providing a one-stop shop to hundreds of transactions including birth, marriage and death certificates, driver licences and much more.It's an exciting time at Service NSW. In our five year history, we've grown to include nearly 100 service centres, two contact centres and over 2,300 employees. We're now the gateway to a range of government savings and rebates to help reduce the cost of living, including the Active Kids voucher, Toll Relief and CTP refunds.A positive customer experience is our highest priority. Our organisation was shaped by our customers, who asked for easier access to services, a friendlier experience and a single point of contact. We're proud that our service centres have achieved a 97% customer satisfaction rating and are working hard to give NSW citizens the same incredible experience online. Using digital innovation, our goal is to have 70 per cent of all transactions completed via the MyServiceNSW digital platform by 2019.