Scomis, Part Of Devon County Council

For 30 years Scomis has provided ICT Support Services, currently to nearly 700 schools, MATs, Federations and educational establishments in 19 Local Authorities from Cornwall to Kent. From secondary schools of over 2,500 pupils to small rural primary schools with 15 pupils we offer the solution that best serves their needs. Scomis successfully operates as a not-for-profit, wholly traded service, and is part of Devon County Council. As we don’t have shareholders, any small surpluses are reinvested in on-going service improvement. We offer a breadth of services including MIS support and hosting, Academy conversion services, training, consultancy and more general ICT support services. We are one of a small number of local authorities that is accredited by Capita to provide SIMS support, training and consultancy and achieved accreditation with the Customer Service Excellence programme in June 2012. This marked the beginning of our Customer Service Excellence journey and the start of a three year programme to ensure we continue to offer excellent service to all of our customers. At the heart of our offering is a focus on service excellence. This is underpinned by a joined up approach to working with our customers to deliver effective and efficient use of ICT, best value and ultimately, school improvement. Our Key Performance Indicators (KPIs) are agreed with our customers and we review our overall performance against our targets at termly User Groups and with individual customers at Key Account meetings.