Respondez

Respondez is one of the UK’s leading customer engagement solution provider. We are ISO 9001, 27001 and 14001 certified and take pride in offering a comprehensive service portfolio within the customer engagement space CUSTOMER ACQUISITION Respondez’s distinction is that it offers a true end-to-end service to acquire new customers. Central to this distinctive service is the power of narrowing target audience through network of media organisation within the groupOMINI-CHANNEL (MULTILINGUAL) CUSTOMER SUPPORTWe nurture a customer service culture that is focused on resolving customer queries with minimum customer contact, resulting in reduced cost per contact, increased customer effort scores and most importantly, enhanced customer loyalty.MANAGED SOCIAL MEDIAWe offer a range of managed services from detailed social activity reports, through to ongoing social media monitoring, analysis and engagement.BACK-OFFICE SERVICES Respondez provides wide range of document management solution that complements our front office solutions. Respondez's head-office is based in Wolverhampton with service delivery centers inUK (Wolverhampton/Birmingham)Poland IndiaPhilippines