About PSSI Product Support Services Inc

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Website
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Employees
1-10 employees View all link out icon
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Industry
Logistics & Supply Chain
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Location
511 South Royal Ln, Coppell, TX 75019, US
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Information
Based in Coppell, Texas, Product Support Services, Inc. (PSSI) provides service supply chain solutions to assist OEMs, service providers, retailers, distributors, carriers and 3PLs. We provide reverse logistics solutions, including product returns management, and depot repair services that optimize value recovery on returned products and extend the life-cycle on deployed electronics. Operating from 125,000 Sq. Ft. facility in a triple free port zone, PSSI employs lean manufacturing principles and is an ISO9001:2008 certified operation. With over 100 years of industry experience among our senior executives (4), we provide a consultative approach to reverse logistics based on a broad base of industry experience in manufacturing, product repair, depot and field service management, service parts management and product remarketing.” Product Support Services (PSSI) is one of the largest support centers for cellular and cordless phones, messaging devices, telecommunications equipment, electronics and consumer products in the industry. PSSI is certified for levels I, II, or III repair by Motorola, Nokia, Sony/Ericsson, Audiovox, and LG. PSSI’s Service Center is a state-of-the-art facility, complete with multiple wireless test environments and board-level repair capabilities. PSSI is located in a Dallas “Triple Free Port” zone, just 10 minutes North of the Dallas/Fort Worth International Airport. "We optimize your reverse logistics operations and maximize your profits".

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Frequently Asked Questions about PSSI Product Support Services Inc

Who are the decision makers in Product Support Services Inc?

The decision makers in Product Support Services Inc are Robert Cook, etc. Click to Find Product Support Services Inc decision makers emails.

How can I contact PSSI Product Support Services for inquiries?

You can reach PSSI Product Support Services by visiting our website at www.pssirl.com and using the 'Contact Us' form. Alternatively, you can call our customer service line directly for immediate assistance with your inquiries.

Is there a staff directory available for PSSI Product Support Services?

Yes, PSSI provides a staff directory on our website. You can find contact details for key personnel and departments, ensuring you reach the right team for your specific needs or inquiries related to our services.

What industries does PSSI support with its services?

PSSI supports a variety of industries including OEMs, retailers, distributors, and 3PLs. Our solutions cater to service providers looking for efficient reverse logistics, product returns management, and depot repair services tailored to their operational needs.

What types of services does PSSI offer for product returns management?

PSSI offers comprehensive product returns management services, including triage, serialized tracking, and return-to-vendor management. Our solutions are designed to streamline the returns process, optimize value recovery, and enhance customer satisfaction.

Can I get assistance with product recycling and disposal through PSSI?

Yes, PSSI provides product recycling and disposal services as part of our commitment to sustainable practices. We ensure that products are disposed of responsibly, in compliance with environmental regulations, while maximizing recovery value where possible.

How does PSSI handle depot repair services?

PSSI's depot repair services involve thorough product auditing, refurbishing, and remanufacturing. Our skilled technicians ensure that products are repaired efficiently, allowing clients to reduce downtime and maintain operational effectiveness in their supply chain.

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