PEBBLE HOTELS LIMITED

In 2007 a deal was struck and Pebble Hotels was born, three hotels bought by three friends. Coincidentally they were all named after birds (the hotels not the friends). One of them was sold quite early on and then there were two.Our vision is clear:Proud to welcome our guests to the best places for business and leisure in the local area.We use our values to help us achieve our vision:IMPRESS THE GUESTWe encourage our teams to keep this in mind whenever they are at work, we ask ourselves ‘will what I’m doing now impress our guests’ and if not how can I do it better?POSITIVE ON COSTWe are always working toward reducing waste and lessening our impact on the environment. Often it’s little things like swapping to paper straws. Sometimes they are bigger; for example recently we reduced our CO2 emissions by around 18,000 tonnes per year by introducing a food waste collection scheme.PASSIONATE ABOUT OUR PEOPLEWe understand that without our teams we can’t look after our guests, with this in mind we focus on developing their skills through tailored training. We work hard to give some work life balance and encourage personal development.PART OF THE LOCAL COMMUNITYWe encourage our hotels to be part of their community, we support local charities and participate in the things that matter to local people. As part of their training team members learn about the local area and what it has to offer; they are proud to be able to direct guests to interesting places.PART OF THE LOCAL COMMUNITYWe encourage our hotels to be part of their community, we support local charities and participate in the things that matter to local people. GO THE EXTRA MILEWe go the extra mile by trying to always put ourselves in the guests’ shoes and wonder how would I feel? A great example of this was a team member who during a classic car rally regularly let owners jump start their beautiful cars from their own so they could get off on time and enjoy the event.