About nib New Zealand

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Website
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Employees
11-50 employees View all link out icon
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Industry
Insurance
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Location
48 Shortland Street, Auckland, NZ
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Information
At nib we believe health insurance should be easy to understand, easy to claim on and above all great value. We offer health insurance you can actually use. It’s our ‘keep it simple’ philosophy and it influences everything from product design, to claiming and customer service. nib was launched in New Zealand in October 2013 having acquired TOWER Medical Insurance Limited at the end of 2012. We now cover more than one million people across Australia and New Zealand. We have over 60 years’ experience in providing health insurance. At nib, we are passionate about driving innovation and growth in the health insurance market and are always looking for new opportunities to grow our business, connect with our customers and outperform our competitors.

Frequently Asked Questions about nib New Zealand

Who is the CEO of Nib New Zealand?

Rob Hennin is the CEO of Nib New Zealand. To contact Rob Hennin email at [email protected], [email protected] or [email protected].

Who are the decision makers in nib New Zealand?

The decision makers in nib New Zealand are Chris Carnall, Chris Carnall, Hanne Janes, etc. Click to Find nib New Zealand decision makers emails.

What types of health insurance plans does nib New Zealand offer?

nib New Zealand provides a variety of health insurance plans tailored to meet different needs. These include hospital cover, which helps with the costs of private hospital treatment, and extras cover, which provides benefits for services like dental, optical, physiotherapy, and more. Additionally, nib offers comprehensive plans that combine both hospital and extras cover, allowing customers to customize their insurance to fit their healthcare requirements.

How can I make a claim with nib?

Making a claim with nib is designed to be straightforward. You can submit your claim online through the nib website or mobile app, or you can complete a claim form and send it via post. For many services, you can also use nib's direct billing option, where the provider bills nib directly, and you only pay the difference. It's important to have your policy number and any relevant receipts or invoices handy when making a claim.

Are there waiting periods for nib health insurance policies?

Yes, nib health insurance policies typically have waiting periods for certain services. This means that you may need to wait a specified amount of time after taking out your policy before you can claim benefits for those services. Common waiting periods can range from 2 months for general treatment to up to 12 months for pre-existing conditions or specific procedures. It's essential to review the policy details to understand the waiting periods that apply to your chosen plan.

Can I customize my nib health insurance plan?

Absolutely! nib New Zealand allows customers to customize their health insurance plans to suit their individual needs. You can choose from various levels of hospital and extras cover, add or remove specific services, and select the level of excess that works best for your budget. This flexibility ensures that you can create a health insurance plan that aligns with your healthcare preferences and financial situation.

What should I do if I have a pre-existing condition?

If you have a pre-existing condition, it's important to disclose this information when applying for health insurance with nib. Depending on the nature of the condition, there may be waiting periods or exclusions associated with it. nib will assess your application and provide guidance on how your pre-existing condition may affect your coverage. It's advisable to review the policy terms carefully and consider seeking advice from nib's customer service team for clarity.

Does nib cover overseas medical treatment?

nib New Zealand primarily focuses on providing health insurance for services within New Zealand. However, nib does offer some options for overseas medical treatment through specific policies, such as travel insurance. If you're planning to travel and want coverage for medical emergencies abroad, it's best to look into nib's travel insurance products. For comprehensive details on what is covered and any limitations, please refer to the specific policy documents or contact nib directly.

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