LQA - Leading Quality Assurance

Leading Quality Assurance (LQA) is the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry. LQA provides unparalleled insights, strategies, and actionable intelligence to hotel clients in 131 countries to help them monitor service delivery, elevate their guest's experience, and improve operating performance. LQA supports over 70% of the luxury hotel market with its signature hotel assessment product. A hotel assessment is carried out over a three-day, two-night anonymous stay by an experienced hospitality professional, measuring 800 quantitative and qualitative standards with a focus on emotional intelligence. LQA is the only partner that provides an in-person conversation between the Consultant and property leadership immediately following the audit to review preliminary findings and discuss strategies for improvement. LQA's 50 full-time Consultants represent 14 nationalities and speak 15 languages to ensure a global perspective. Headquartered in London UK, LQA serves over 80 of the world's most distinguished luxury brands from support offices in New York, Vancouver, and Singapore.