ipSCAPE

ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities.Our multi-channel solution includes:- Voice- Web Chat- Email- SMSand is full of features such as:- Dialler- Call Recording- IVR - Scripting- Wallboards and Reporting- CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow- Web services integration- Javascript APIOur CCaaS integrates with:- Workforce Management- Business Intelligence - Data Analytics- Payment PCI compliant solutions- CRM- Social MediaContact us if you would like to: Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered.Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS.Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity.Reduce Costs: Lower upfront fees and a pay as you go OPEX model.Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy.Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner.Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE #ContactCentre #CCaaS