Impact Call Centre

Impact Call Centre is an established and highly successful business providing outstanding outsourced contact centre solutions for companies that require customer service support, inbound and outbound sales expertise for a variety of different sectors and disciplines. Our services are professional, cost effective, flexible and scalable and as Impact is PCI DSS Level 1 Certified, one of a very few outsourced call centres on the Visa Europe Merchant Agent list, we understand credit card and data security at the highest levels. We are passionate about delivering successful and high quality services with a “can-do" approach 24 hours a day, every day! But why choose Impact? • Knowledge, investment, attitude and experience.• IT driven.• Adaptable partner who will add value to every project. • Scalable resources and dynamic service. • Ensure every agent has the right behaviour, knowledge and level of technical skill. • Constant consultation given by whole team – we are there to help and support. • No complacency – we insist on continuous improvement.Our Specialties:Inbound and Outbound calls, Upselling and Cross selling, Lead generation, Telephone answering, Market research, Surveys, DRTV handling, Response handling, B2B and B2C sales, Customer service, Appointment making, Data cleansing, Technical help lines, Telesales, Telemarketing, Fulfilment services, Data cleansing, Membership and subscription management, Booking lines. Experienced, professional and flexible, a complete contact centre solution, Impact makes every connection count and you can be confident that we will communicate with your customers with the same professionalism as you would yourself. We are more than just ambassadors of your company, we are an extension of your team, consider us your professional partner. “To achieve excellence we believe in world class service every step of the way.”