About EvaluAgent®
EvaluAgent is the first Workforce Engagement solution for call centres.
We provide the software and services today’s call centres need to truly engage, motivate and empower their staff. Our mission is to make the call centre home to great customer experience through:
- Motivating agents with a cutting-edge gamification platform designed specifically for call centres
- A unique approach to quality and coaching focused on staff development and what really matters to your business
- Capturing multi-channel customer insight to help improve the overall customer experience
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51-200 employees
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Computer Software
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Charlotte Square,Newcastle upon Tyne,England,GB
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2012
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E-Learning, Quality Assurance, Customer Experience, Gamification, Contact Centre, Surveys, Social Commerce, Performance Management, Social Media, Customer Insight, Coaching & Training, Call Centres, First Contact Resolution, Workforce Engagement, Quality And Compliance
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