Etisalat Global Services

Etisalat Global Services (EGS) is an industry leader with an achievements record in customer experience, optimization and digital transformation. EGS existing capabilities have been built across more than 11 years managing a wide variety of customer care work packages (frontline, second line, digital and social media) fraught with challenges and risks. As a group member our records in optimization and cost reduction is recognized among the subsidiaries, along with service level achievements. Also we are capitalizing on one of the best IT and technology departments in the region, this gives us confidence in gaining our clients’ trust.EGS is one of the best Infrastructure capitalizing on Etisalat Misr locations and proper business continuity using the telecom experienced customer care management covering all customer care work packages that deliver world class planning and support services leading to SLA achievements with cost optimizations, call reduction initiatives and solid focus on customer experience based on “hands-on” calibers