Equiniti Charter

Equiniti Charter is a specialist provider of case handling and covert management solutions designed for customer focused and highly regulated industries. We have grown our reputation as a specialist provider of complaints and case management solutions to some of the world's leading brands and customer-facing organisations, and covert management solutions to the police and other law enforcement agencies.Complaints and Case ManagementAs a trusted partner in complaint and case management, our software is currently managing over 4.5 million cases for some of the most highly regulated organisations in the UK. Our customers include the UK's biggest brands and we are rapidly being recognised as the industry standard software solution for complaint management by the UK's banks and financial services companies. Today, we work with 55 financial services brands and deployed Europe’s largest complaint handling system to over 70,000 users in one of the ‘Big Four’ UK banks. Delivering a fully integrated approach, our software helps to increase customer service efficiency, drive business improvements and deliver an enhanced customer experience.Covert Management SolutionsRelied upon by police forces across the UK and overseas, Equiniti Charter is trusted to provide highly secure, cost efficient, operationally effective, innovative, and low risk Covert Management Solutions. Our distinctive approach to covert operational management brings all elements of covert policing together in a complete data warehouse of covert information and intelligence. The result is a flexible, adaptable software system that is recognised as setting the industry standard for covert management solutions and enables police forces to be truly effective in preventing and detecting crime.