DVSAnalytics, Inc.

DVSAnalytics’ Encore™ Workforce Optimization and Engagement Management solution is designed to improve the customer experience and maximize employee performance. Developed for Enterprises of varying sizes, Encore offers analytics-enabled insights into customer interactions and contact center operations: interaction recording, analytics, quality and workforce management, reporting, and powerful employee engagement capabilities. Encore’s deep, certified integrations with the industry-leading communication platforms – such as Avaya, Cisco, Mitel, NEC, ShoreTel and Siemens – deliver added features and functionality to guarantee recordings and improve reporting. Innovative and intuitive, Encore features automated coaching, web-based customer surveys, dynamic playlists, compliance tools, mobile access and on-the-fly optimization of contact center agent schedules.For over 30 years, DVSAnalytics has been successfully delivering these solutions to clients in healthcare, government, hospitality, financial services, and contact centers across all industries. From its innovative solutions to exceptional service and support, customers and resellers find that doing business with DVSAnalytics is a pleasant and profitable experience. Learn more at www.DVSAnalytics.com.