Disney Institute

For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience—rooted in our time-tested business insights and core areas of expertise: quality service, leadership and employee engagement (work culture). Whether it’s individuals, teams or entire organizations, Disney Institute helps train business leaders, professionals and companies around the world to be able to apply Disney business insights to improve their own organizations’ customer experience. Disney Institute offers year-round Professional Development Courses, annual Customer Experience Summits and Leadership Summits, private Advisory Services for entire organizations, and private engagements for Meetings and Convention events held at Disney destinations worldwide. What makes us different? We take you well beyond learning textbook theory ... to be able to benchmark proven best practices directly from a world-renowned business leader. Our learning experiences at Disney destinations include field experiences outside of the classroom into the business operations of Disney Parks and Resorts to explore our “living laboratory.” Participants are able to observe firsthand how our methodologies are operationalized in real life, and how they can be adapted or applied to any industry. Learn more: http://bit.ly/2QGZjKP