Confero Mystery Shopping & Customer Experience Measurement

Confero provides customer experience research services to leading brands, multi-unit and independent growth companies. Clients get the business intelligence needed to grow sales, build brand loyalty and increase bottom line results. Services include onsite mystery shopping, on the spot rewards mystery shopping, competitive studies, recorded telephone mystery shopping, brand support, POP checks, marketing activation programs, customer surveys, mobile surveys, and on site compliance audits. Confero’s relentless focus on quality drives every aspect of each client project. An award-winning, experienced account team ensures all programs provide the actionable results clients need to draw reasonable conclusions and make important decisions. Experience and resources allow flexible project starts and tight deadlines. Technology-driven reporting, via a robust web and mobile platform, allows for digital photos, audio recorded telephone calls, surveys and mystery shops reported real time. Established in 1986, Confero has been recognized with several Stevie Awards, including Customer Service/ Call Center Consulting Practice of the Year and Customer Service Management Team of the Year.