Commercial Bank (formerly Citizens Bank TN)

Our Vision for the FutureTo be the best community bank and the best place to work in the markets we serve.Our MissionTo create positive experiences for every customer, every day.Our Core ValuesWe will ALWAYS:Be Knowledgeable. Understand the products and services we offer as well as how they affect the customer.Exceed Expectations. Make sure that we clearly understand the customer's expectations and take any measure that goes beyond that.Be Responsive. React quickly in the way that is needed, appropriate, and right for a particular situation, anticipating customer needs.Work as a Team. Share our experiences, successes, and failures. Work collaboratively among ourselves, our departments, branches, etc. to achieve our mission.Be Reliable. Do what we say we are going to do when we say we will do it.Be Positive. Make the best out of every situation.Be Friendly. Smile. Greet our customers. Be approachable. Make people feel like we enjoy talking to them.A partnership with Commercial Bank goes beyond a column of numbers in a spreadsheet. It's much more than another deposit or withdrawal. We hear our customers' unique stories, watch them focus on their dreams, strive to meet their needs, and partner with them in their aspirations. We rejoice with them over life's memorable events and stand with them to fight life's pitfalls.Better Experiences. Better Solutions. Better Relationships. Better Technology. Life. Made Better.