Clinical Solutions

Clinical Solutions, part of Capita plc, is a trusted provider of decision support and clinical knowledge solutions to healthcare staff (clinicians, doctors, call centre staff and receptionists), providing high-value and low-risk encounters to patients and empowering patients to take a safe and active role in their own care.Our multi-channel healthcare CRM solutions have proven scalability from small healthcare centres to large multi-site national call centres. They provide a seamless journey to the patient across many healthcare encounters for self-help, contact centre triage and face-to-face channels, providing our clients with lower costs, lower clinical risks, higher patient satisfaction and improvement of patient outcomes.Clinical algorithms, protocols and content for use in self-help web applications, or with clinical staff. Proven in over 60 million clinical transactions.Leading multi-channel software applications, designed by clinicians and doctors and powering web, IVR, contact centre and mobile device channels.Professional services covering clinicians for client-specific content authoring, business analysts and implementation consultants.Managed and resilient IT infrastructure with 24x7x365 helpdesk support and proven capacity to provide resilient and high-performance solutions.