About CCT
Call Centre Technology Ltd (CCT), acquired by Capita plc in 2011, is a leading business telephony & contact centre technology specialist, and one of the UK’s most qualified and highly regarded Avaya solutions experts.
Building a thorough understanding of our clients’ customer contact environment, CCT designs, integrates and supports contact centre solutions including: multi-media contact centres; PCI DSS compliant call recording; workforce management software; speech analytics; customer surveys; and predictive dialling.
Through Capita’s acquisition of Salmat UK, CCT provides advanced speech recognition-based IVR and voice biometrics identity verification solutions.
Scale: CCT supports more than 400 customers; 300,000 licenses; 1,000 client locations; 50 countries. We are proud to boast a client retention rate of more than 97%.
Clients: 118 118; RIAS; JD Williams; Strathclyde Police; EasyJet; AXA Assistance; IKANO; G4S; Bet365; Travelport; Gold Medal Travel; Total Gas & Power; Lastminute.com; Capita
Vendors: Avaya; Verint; NICE; Teleopti, Oak, AVST
“CCT’s people are definitely experts in their field and I can’t sing their praises highly enough”: IT Director, Equidebt
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1,001-5,000 employees
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Information Technology & Services
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540 Bristol Business Park, Coldharbour Lane, Bristol, GB
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1997
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Business Telephony, Contact Centre Technology, Customer Experience Enhancing Applications, Workforce Optimisation Solutions
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Anna Cint is the CEO of CCT.
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