Capital Arches Group (t/a McDonald's)

OverviewWe are a franchised group of McDonald’s restaurant located across London, employing over 2000 staff and serving over 30 million customers per year across 31 locations.Focus on customer serviceOne of the first things that happened when we took over the restaurants was to focus on having excellent customer service and getting to know the local community. Although the group has expanded to 31 restaurants, the attention to customer service is stronger than ever. We now have over 2000 employees and customer service is the responsibility of each and every employee.High quality foodMcDonald’s franchisees commit to running each restaurant for a period of 20 years. Even though we are operated as a franchised group of restaurants, we are part of the wider McDonald’s UK family. This means that our restaurant experience is geared towards delivering the highest quality food, excellent service and clean restaurants for customers.Developing our peopleWe think that employees form part of the bedrock of our business. We place a strong emphasis on the training and development of our staff, along with employing people based on their attitude, not qualifications.