BlackBeltHelp

BlackBeltHelp provides 24x7 Student Services Contact Center Technology for students, faculty, and staff of higher education institutions. BlackBeltHelp solutions reduce administrative burdens, improve operational efficiencies while expanding access and reducing institutional costs. This is enabled by an AI-powered cloud-based platform offering integrated voice, chat, ticket, email, and bot technology. Our virtual OneStop serves the entire campus lifecycle:• IT• LMS • Switchboard• Admissions/Enrollment• Registration • Financial Aid • Student Accounts/Bursar• Student ServicesOur solutions are designed to increase retention, completion, and constituent satisfaction rates. Our partner institutions experience:• Ability to serve both distance and presence-based students with a highly personalized experience • Resolve 90% of all service inquiries in one interaction • Deliver 90% satisfaction rates • Provide personalized online self-help tools and apps