Auger

Auger is an underground services specialist for the insurance claims industry across the UK.Established in 1994, we specialise in drainage and water supply pipe investigation and repair, and provide validations on customer’s estimates and invoices, offering first class customer care. Our services include subsidence Investigation on behalf of insurers and adjusters to align inspection visits and complete any required drainage repairs at the earliest opportunity.Auger is different. It offers a direct labour model to ensure control, speed and consistency. We have bespoke IT systems, real claim ownership, answer the phone and have 95 per cent of our reports available same day. Auger is WRc approved and offers a market leading 10 year DrainShield Warrantee for all drainage repairs, and a 10 year WaterShield Warrantee for all water supply pipe replacements. We have CHAS and ROSPA accreditations, and are ISO 9001, and ISO 14001 compliant.Auger has established itself as the fastest growing and one of the largest specialist suppliers in the sector with a Net Promoter Score in the mid to high 70s. We are known for innovation and during 2017 have received recognition as a finalist in the BIA awards for Claims Innovation of the Year. We received a special commendation in the Digital and Insurtech Awards for the Best Business Project Dependent on Mobile Technology, a finalist for the Insurance Times awards for Excellence in Claims Technology, and the winner of the Wirral Business Awards for Best Customer Service.Contact: Chris Cowen – Client Relationship Manager – [email protected]