Aegis United Kingdom

Aegis Global: Aegis is a Global BPO & Customer Experience Management services provider founded almost 30 years ago. Aegis helps global brands deliver improved consumer experiences via effective front & back office and customer channel support. Over the last three decades, Aegis has increased its portfolio of solutions to target the wide range of business and customer interactions. Aegis has operations in 44 locations across 9 countries with more than 40,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, E-commerce, and Energy & Utilities.Aegis UK: Aegis chose to open in Manchester in 2012 as a green field site with 600 seats in the heart of Manchester in the iconic “City Tower” building. Since then we have managed to acquire new clients and have been successful in providing world class service from our state of the art, centre in the UK. Some of our key features include:• Aegis experience in provision of contact centre services globally, across multiple “Omni-channels” covering but not limited to Voice, Mail, Web, Chat and Social Media• A UK Leader in BPO Services, PCI DSS certified and FCA registered• Robust and effective recruitment process and available labour pool• Ability to retain Advisors with low attrition rates• Internal training processes, which can dove tail effectively into client processes and increase effectiveness• Internal quality assurance process and structure improvements imbedded into the service• Flexibility on resource planning and management• Leverage Aegis’s global IT platform, technology, robotics and service capabilities• Quick and effective mobilisation and transition capabilities globally• Flexible engagement model ranging from small teams of 10 FTE to large teams of 300+ FTE, for varied duration, tailored to the client needsIn recognition of its three decades of leadership and expertise, Aegis has won many Accolades from industry observers, influencers and trade globally.Some of the recent one’s include:• Aegis named a Top 10 Outsourcing Service Provider by ISG in 2016• Aegis Positioned as a High Performer in the HFS Research Blueprint on Contact Centre Operations in 2016• Aegis clinches the Frost & Sullivan Malaysia BPO Service Provider of the Year Award, 2016 for the Second Consecutive Year• Aegis is a Leader in the IAOP Global Outsourcing 100 List, 2016• Gartner recognizes Aegis as a challenger in the Magic Quadrant for Customer Management Contact Centre, BPOOur Solutions Portfolio• Customer Lifecycle Management Services• Digital/Social Media Management Services (Aegis LISA & Litmus)• Digital Analytics (Aegis LISA & Litmus)• Enterprise Business Services• Technology Services• Spend Management• Finance & Accounting Services• HR Outsourcing Services Some of our Global Clients across sectors include:BankingGlobal leader in personal banking World’s leading consumer credit providerWorld’s leading financial services providerInsuranceGlobal leader in insurance products and servicesLeading UK based high-street Banking and InsuranceProviderOne of the fastest growing insurance service providerTelecomGlobal leader in mobile telephonyWorld’s leading internet service providerTravel and HospitalityWorld’s leading online travel companyTwo of the world’s largest and most diverse hotel companiesTwo leading online travel companiesMajor global airlinesHealth ProvidersLeading health care providerWorld’s fastest growing health insurance companyWorld’s leading health care and Well-being CompanyLeading third party health insurance provider