Active Telesource

About Active Telesource

Website	http://www.activetelesource.com
Employees	11-50 employees View all
Industry	Outsourcing/Offshoring
Location	4099 SE International Way, Suite 203, Milwaukie, OR 97222, US
Information	Active TeleSource strives to be an invaluable partner for its clients in performing effective and positive communications with their customers. We achieve this result by being innovative, flexible, efficient, and maintaining communication with our clients throughout all aspects of their programs. We can increase positive contact with your customer at the beginning of the relationship and continue throughout your customer’s entire life cycle. Our Clients Include: • Gas, Electric, or Water Utility Companies • Financial and Card Services Companies • Healthcare Services Companies • Sustainable Energy Nonprofits • Municipalities and Government Agencies Technical Capabilities Building on an award winning Customer Interaction Center platform, Active TeleSource continues to enhance capabilities and features of our contact center while increasing capacity and efficiency. Our in-house IT development staff allows us unique capabilities with respect to flexibility, as we are not dependent on a third party vendor for enhancements or other customizations that our clients require. By keeping development in-house our cost savings are reflected in our pricing to our clients. Find us also on Twitter @ https://twitter.com/ActiveTeleSrce

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Frequently Asked Questions about Active Telesource

Who is the CEO of Active Telesource?

Goran Samojlovski is the CEO of Active Telesource. Or you may call 5038062727

Who are the decision makers in Active Telesource?

The decision makers in Active Telesource are David Smith, Gary Clark, Goran Samojlovski, etc. Click to Find Active Telesource decision makers emails.

What types of services does Active TeleSource offer?

Active TeleSource offers a wide range of services including Business Process Outsourcing (BPO), Inbound and Outbound Customer Support, Customer Relationship Management (CRM) solutions, Interactive Payment Solutions, and specialized systems like the LIHEAP Scheduling & Management System (LSM). Our services are designed to enhance client communication with their customers while ensuring efficiency and compliance.

How does Active TeleSource ensure compliance with PCI standards?

Active TeleSource is committed to maintaining the highest standards of security and compliance. We implement PCI-compliant solutions for all payment transactions, whether they are conducted via phone or web. Our team undergoes regular training to stay updated on compliance requirements, and we utilize advanced security measures to protect sensitive customer information.

What industries does Active TeleSource serve?

Active TeleSource serves a diverse range of industries, including but not limited to telecommunications, healthcare, utilities, and financial services. Our flexible solutions are tailored to meet the unique needs of each industry, ensuring effective communication and customer satisfaction.

Can Active TeleSource handle high-volume customer interactions?

Yes, Active TeleSource is equipped to manage high-volume customer interactions efficiently. Our scalable solutions and experienced team allow us to handle spikes in customer inquiries while maintaining quality service. We utilize advanced technology to streamline processes and ensure timely responses to customer needs.

What is the LIHEAP Scheduling & Management System (LSM) offered by Active TeleSource?

The LIHEAP Scheduling & Management System (LSM) is a specialized solution designed to assist organizations in managing the Low-Income Home Energy Assistance Program (LIHEAP). This system streamlines the scheduling and management of appointments, ensuring that eligible clients receive timely assistance with their energy needs. It enhances operational efficiency and improves the overall customer experience.

How can I get started with Active TeleSource's services?

Getting started with Active TeleSource is simple. You can reach out to us through our website or contact our sales team directly. We will discuss your specific needs and tailor a solution that fits your business requirements. Our team will guide you through the onboarding process to ensure a smooth transition and effective implementation of our services.