UCA

UCA was founded by Rob Porter in 2011 upon reaching a 30 year milestone in his career in Telecommunications specialising in large complex enterprise voice networks, contact centers and their associated technologies which all fall under the banner of UNIFIED COMMUNICATIONS. During his global tenure working for large multinational vendors and their respective integrators, Rob identified a significant yet many times unrealised void in the delivery process. In later years, he often filled this void by default to ensure the successful deployment of mission critical solutions on his watch. This void represented a need that typically is neither satisfied by niche integrators as they struggle to straddle the numerous skills and technologies required of them, nor by large and experienced Vendors, Integrators or Enterprise customers deploying the solution as they struggle with the vast departmentalised organisation and its disjointed processes required to coordinate a positive outcome. He realised that even when the best people in the industry were gathered to implement a complex solution, each had the need to be focused on their respective task at hand with no accountability for the overall outcome. That final outcome being the ultimate goal of customer satisfaction for their customers and their customers' customers.